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International Journal of Social Psychiatry
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Patient Satisfaction Among the Residential Population of a Psychiatric Hospital

Rob H. Elzinga

Hillcrest Hospital, GPO Box 233, Greenacres, South Australia 5086, Australia

Jillian Barlow

Hillcrest Hospital

Patient satisfaction with the interpersonal and amenities aspects of care in a psychiatric hospital was investigated in an Australian setting. The study was carried out among the long-term residential population of a psychiatric hospital and involved 112 out of 195, or 57% of all eligible patients. Cluster analysis identified seven major groups of related items concerning the patients' views of hospital life and their perception of problems. The study largely replicated the findings of an English investigation, showing that many of the same underlying clusters of satisfaction-dissatisfaction with life in a psychiatric hospital emerge, across widely geographically separated settings.

The results from the present study further indicate that improvements in autonomy for the patients and a greater say in the running of wards are more important factors contributing to satisfaction with life in a hospital than the physical surroundings themselves.

International Journal of Social Psychiatry, Vol. 37, No. 1, 24-34 (1991)
DOI: 10.1177/002076409103700104
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R. Letendre
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